UK SOFTWARE PROFILE
Workbooks
A UK CRM covering sales and service, with optional order processing, contracts and implementation support for more complex business processes.
One product. Different jobs.
Each score uses that category's criteria. Compare products within a category, rather than comparing scores across unrelated tasks.
Pricing & practicalities
Model your total cost โPublished starting point
CRM software
ยฃ32.00CRM ยท user/month ยท annual billing
VAT basis not stated
CRM is ยฃ32 per user per month on an annual-billed subscription. Pro and Business editions, extensions and consultancy cost more.
Check current price โConsider before choosing
- Annual subscription commitments can run one to three years.
- Extensions and implementation change the total cost.
- Order processing requires the Business edition.
Connected workflows
- Microsoft 365
- Teams
- Zoom
- Google Meet
- RingCentral
Confirm the integration's direction, permissions, plan and sync behaviour with the supplier.
BEHIND THE AI CLAIM
AI capabilities
Workbooks AI uses CRM context for meeting summaries, follow-up drafts, prospect research and sales coaching.
Documented capabilities
- Meeting transcription and summaries
- Contextual email drafting
- Opportunity hygiene recommendations
- Prospect research and next-step coaching
Plans, limits & questions
- Confirm AI entitlements and processing terms in the quote.
- Recommendations require staff review.
Feature-by-feature evidence
CRM software โ 20 scored checks
| Capability & demo question | Workbooks52โ100/100 documented fit |
|---|---|
Core workflowContacts linked to organisations7.0 points availableAsk in the demoCreate a person, link them to an organisation and show their shared activity history. | โ Supported Account and contact management is included. 7.0 / 7.0 pointsEvidence โ |
Core workflowCustom sales pipelines7.0 points availableAsk in the demoCreate stages with probabilities and move a deal through them. | โ Supported Opportunity and pipeline management is included. 7.0 / 7.0 pointsEvidence โ |
Core workflowTwo-way email history7.0 points availableAsk in the demoSend and receive an email and show both against the correct contact. | โ Supported Exchange integration synchronises email and related activity. 7.0 / 7.0 pointsEvidence โ |
Core workflowOwned follow-up tasks7.0 points availableAsk in the demoAssign a dated follow-up to another seller and show their overdue queue. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0โ7.0 / 7.0 points |
Core workflowPipeline and activity reporting7.0 points availableAsk in the demoFilter open pipeline by owner and expected closing month. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0โ7.0 / 7.0 points |
Workflow depthDuplicate merge4.0 points availableAsk in the demoImport a duplicate and merge it without discarding useful history. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0โ4.0 / 4.0 points |
Workflow depthRequired stage-specific fields4.0 points availableAsk in the demoPrevent a deal entering proposal stage until required information is entered. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0โ4.0 / 4.0 points |
Workflow depthRule-based lead assignment4.0 points availableAsk in the demoRoute two enquiries to different owners based on territory or value. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0โ4.0 / 4.0 points |
Workflow depthConditional follow-up automation4.0 points availableAsk in the demoStart a sequence and show what changes when the prospect replies. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0โ4.0 / 4.0 points |
Workflow depthForecast and recurring revenue4.0 points availableAsk in the demoSeparate one-off and recurring revenue in a forecast. | ? Not verified Forecasting is documented; recurring-revenue model needs a demo. 0.0โ4.0 / 4.0 pointsEvidence โ |
Workflow depthTracked quotations4.0 points availableAsk in the demoProduce a quotation from deal products and retain the sent version. | โ Supported CRM edition supports quotations. 4.0 / 4.0 pointsEvidence โ |
Workflow depthRecord visibility permissions4.0 points availableAsk in the demoShow what a salesperson can and cannot see in another team's accounts. | โ Supported Advanced Security adds configurable access and single sign-on. 4.0 / 4.0 pointsEvidence โ |
Workflow depthField change history4.0 points availableAsk in the demoFind who changed an opportunity amount and when. | โ Supported Audit Trail records who changed a value and when; extension charge applies. 4.0 / 4.0 pointsEvidence โ |
Workflow depthCustom related records4.0 points availableAsk in the demoLink a custom asset or contract record to a customer. | โ Supported Custom Records supports related business-specific records. 4.0 / 4.0 pointsEvidence โ |
Workflow depthAPI read and write4.0 points availableAsk in the demoCreate a record externally and retrieve the resulting identifier. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0โ4.0 / 4.0 points |
Workflow depthUsable record export5.0 points availableAsk in the demoExport contacts and deals with stable identifiers and relationships. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0โ5.0 / 5.0 points |
Workflow depthSales-to-delivery handover5.0 points availableAsk in the demoTurn a won deal into an owned delivery process without re-entering customer details. | ? Not verified Project and contract modules exist; won-deal conversion needs validation. 0.0โ5.0 / 5.0 pointsEvidence โ |
AIContext-aware AI email drafts5.0 points availableAsk in the demoDraft a follow-up grounded in the actual contact or opportunity history. | โ Supported Email Agent uses opportunity and interaction context. 5.0 / 5.0 pointsEvidence โ |
AIAI meeting or record summaries5.0 points availableAsk in the demoSummarise a real interaction and identify the next action. | โ Supported Scribe captures meeting summaries and actions. 5.0 / 5.0 pointsEvidence โ |
AIAI prioritisation or research5.0 points availableAsk in the demoShow prospect research or a recommended next action and the information behind it. | โ Supported Research Agent and Sales Coach recommend focus and next steps. 5.0 / 5.0 pointsEvidence โ |
โNot verifiedโ means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.