respond.io
UK SOFTWARE PROFILE
respond.io
Messaging workspace joining team inboxes, workflow automation and AI lead qualification across chat channels.
One product. Different jobs.
Each score uses that category's criteria. Compare products within a category, rather than comparing scores across unrelated tasks.
AI agent platforms ↗
60–100/100 documented fit60% evidence coverageCompare in this category ↗Pricing & practicalities
Model your total cost ↗Published starting point
WhatsApp Business platforms
US$79.00Starter · month · annual billing
VAT basis not stated
US$79/month with US$948 annual billing. Growth is US$159/month annually; channel charges are additional.
Check current price ↗AI agent platforms
US$79.00Starter · month · annual billing
VAT basis not stated
US$79/month with US$948 annual billing. Growth is US$159/month annually; channel charges are additional.
Check current price ↗Consider before choosing
- Meta message fees sit outside the workspace subscription.
- Growth unlocks automation and AI Agents; advanced HTTP/webhooks require a higher plan.
Connected workflows
- HubSpot
- Salesforce
- Calendly
- Google Sheets
- Zapier
- Make
Confirm the integration's direction, permissions, plan and sync behaviour with the supplier.
BEHIND THE AI CLAIM
AI capabilities
AI Agents handle FAQs, collect information and qualify enquiries; AI Assist supports staff replies.
Documented capabilities
- FAQ resolution
- Lead qualification and routing
- Reply assistance
Plans, limits & questions
- Confirm knowledge-source governance and action approval separately.
- Plan usage and active-contact limits apply.
Feature-by-feature evidence
WhatsApp Business platforms — 20 scored checks
| Capability & demo question | respond.io60–100/100 documented fit |
|---|---|
Core workflowBusiness account onboarding7.0 points availableAsk in the demoShow how the business account and number are connected. | ✓ Supported API onboarding and app coexistence are documented. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowApproved-template management7.0 points availableAsk in the demoCreate or select a template and show its approval state. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–7.0 / 7.0 points |
Core workflowTargeted broadcasts7.0 points availableAsk in the demoSend an approved message to a selected audience. | ✓ Supported Growth includes broadcasts. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowShared conversation inbox7.0 points availableAsk in the demoLet two staff members see a customer's conversation history. | ✓ Supported Team inbox supports multiple users. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowInteractive and rich messages7.0 points availableAsk in the demoSend media and response buttons in an eligible template. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–7.0 / 7.0 points |
Workflow depthAssignment and conversation status4.0 points availableAsk in the demoAssign a conversation, tag it and close it without losing history. | ✓ Supported Skills assign or close conversations and update customer fields. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthEvent-based messaging4.0 points availableAsk in the demoTrigger a WhatsApp message after an enquiry or purchase event. | ✓ Supported Workflows automate customer follow-ups. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthConditional workflow paths4.0 points availableAsk in the demoRoute different incoming requests to separate workflows. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthService-window handling4.0 points availableAsk in the demoShow what staff can send when the customer-service window has expired. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthChannel consent and suppression4.0 points availableAsk in the demoRecord WhatsApp permission and prevent a later broadcast after withdrawal. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthCRM context or synchronisation4.0 points availableAsk in the demoShow customer or order details alongside a conversation. | ✓ Supported HubSpot and Salesforce data can accompany chats. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthMessage or conversation API4.0 points availableAsk in the demoSend or retrieve messages programmatically. | ✓ Supported Growth includes developer API access. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthMessage-status webhooks4.0 points availableAsk in the demoDeliver a message or reply event to another system. | ✓ Supported Advanced includes webhooks. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthAutomation-to-human handover4.0 points availableAsk in the demoMove a conversation to a person with the previous context. | ✓ Supported Configured agent skills transfer the conversation to a human team with context. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthDelivery and conversation reporting4.0 points availableAsk in the demoSeparate failed delivery, responses and team response times. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthTeam access controls5.0 points availableAsk in the demoRestrict agent access to another team's conversations. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthConversation or event export5.0 points availableAsk in the demoExport a customer's relevant conversation records. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
AIAI-assisted message writing5.0 points availableAsk in the demoGenerate an editable WhatsApp template or reply. | ✓ Supported AI Assist and prompts support agent replies. 5.0 / 5.0 pointsEvidence ↗ |
AIGrounded AI answers5.0 points availableAsk in the demoAnswer a customer question from approved business knowledge. | ✓ Supported Agents answer FAQs. 5.0 / 5.0 pointsEvidence ↗ |
AIAI qualification or summarisation5.0 points availableAsk in the demoQualify an enquiry or summarise it before a human handover. | ✓ Supported AI qualifies and routes leads. 5.0 / 5.0 pointsEvidence ↗ |
“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.
AI agent platforms — 20 scored checks
| Capability & demo question | respond.io60–100/100 documented fit |
|---|---|
Core workflowBusiness knowledge grounding7.0 points availableAsk in the demoAnswer a question using an approved document or help article. | ✓ Supported AI Agents can answer configured FAQs. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowBusiness-system actions7.0 points availableAsk in the demoRetrieve or update a permitted record through an integration. | ✓ Supported Enabled skills update contact fields, lifecycle stages, tags and conversation assignment. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowMulti-turn task completion7.0 points availableAsk in the demoComplete a request that needs clarification over several turns. | ✓ Supported Agents collect customer details through chat. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowHuman escalation7.0 points availableAsk in the demoEscalate an unsupported request with its conversation context. | ✓ Supported Assign-to-agent or team skills transfer the conversation with context. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowConversation and action logs7.0 points availableAsk in the demoInspect the agent's messages and the actions it attempted. | ✓ Supported Test conversations show skill execution events and source snippets behind answers. 7.0 / 7.0 pointsEvidence ↗ |
Workflow depthKnowledge source management4.0 points availableAsk in the demoAdd, update and remove a source used by the agent. | ✓ Supported Add or remove approved files and URLs; resynchronise website knowledge sources. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthRestricted tool permissions4.0 points availableAsk in the demoLimit which systems and actions this agent can use. | ✓ Supported Select which AI skills an agent may execute in its configuration. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthApproval before consequential actions4.0 points availableAsk in the demoRequire a person to approve an action before it executes. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthFailed-tool handling4.0 points availableAsk in the demoSimulate a failed integration and show a useful recovery path. | ? Not verified Human escalation is documented; a failed external tool's recovery path remains to be demonstrated. 0.0–4.0 / 4.0 points |
Workflow depthCustomer or user authentication4.0 points availableAsk in the demoProtect a private-record lookup from an unauthenticated visitor. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthOperational guardrails4.0 points availableAsk in the demoSet a restricted topic or action and test it. | ✓ Supported Configure allowed behaviours and escalation rules; test before deployment. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthMultiple deployment channels4.0 points availableAsk in the demoUse the agent in two supported channels. | ✓ Supported Agents work across WhatsApp and other messaging channels. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthVersions and environments4.0 points availableAsk in the demoTest a change separately before promoting it. | ✓ Supported Simulate conversations and skill behaviour before publishing; real call transfer needs a live test. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthRepeatable evaluation cases4.0 points availableAsk in the demoRun a saved set of cases after changing the agent. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthTask-outcome analytics4.0 points availableAsk in the demoReport successful actions, escalations and failed requests separately. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthConversation-data export5.0 points availableAsk in the demoExport relevant logs for independent review. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthUsage and cost visibility5.0 points availableAsk in the demoInspect usage and set or explain the spending limit. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
AIModel choice or configuration5.0 points availableAsk in the demoShow how model behaviour or choice is configured for the task. | ✓ Supported Configure instructions, role, behaviour and enabled skills for each agent. 5.0 / 5.0 pointsEvidence ↗ |
AINatural-language agent building5.0 points availableAsk in the demoDescribe an agent and inspect the generated configuration. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
AIAI-assisted quality review5.0 points availableAsk in the demoIdentify weak conversations or score outcomes with configurable criteria. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.