Gamma Horizon
UK SOFTWARE PROFILE
Gamma Horizon
UK cloud phone system with multi-site administration and Webex collaboration options.
One product. Different jobs.
Each score uses that category's criteria. Compare products within a category, rather than comparing scores across unrelated tasks.
Pricing & practicalities
Model your total cost ↗Published starting point
Cloud phone systems
Request pricingConfirm proposed plan · Organisation-specific quote · quote billing
VAT basis not stated
No verified numeric UK rate captured; request the full proposed configuration and billing terms.
Check current price ↗Consider before choosing
- Partner quotes can bundle different handsets, contracts and support.
- Horizon Contact and Horizon with Webex have distinct capabilities; confirm the purchased configuration.
Connected workflows
- Webex
- Microsoft Teams
- CRM integrations
Confirm the integration's direction, permissions, plan and sync behaviour with the supplier.
BEHIND THE AI CLAIM
AI capabilities
Horizon with Webex documents real-time transcription and intelligent routing.
Documented capabilities
- Real-time transcription in Horizon with Webex
Plans, limits & questions
- Confirm the Webex package; AI agent and coaching workflows were not verified.
Feature-by-feature evidence
Cloud phone systems — 20 scored checks
| Capability & demo question | Gamma Horizon55–100/100 documented fit |
|---|---|
Core workflowDocumented UK business calling5.0 points availableAsk in the demoPlace and receive a UK business call using the proposed service. | ✓ Supported UK business phone service. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowDesktop and mobile calling5.0 points availableAsk in the demoMove between desktop and mobile calling with the same business identity. | ✓ Supported Desktop and mobile apps. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowOpening-hours and call routing5.0 points availableAsk in the demoRoute calls differently inside and outside business hours. | ✓ Supported Configurable call routing. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowAuto-attendant menus5.0 points availableAsk in the demoBuild a caller menu and test each branch. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Core workflowCall queues or ring groups5.0 points availableAsk in the demoCall a busy team and inspect queuing or overflow behaviour. | ✓ Supported Call queues. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowBusiness voicemail5.0 points availableAsk in the demoLeave a message and retrieve it as the intended user. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Core workflowCalling analytics5.0 points availableAsk in the demoReport call volumes and missed calls for a team. | ✓ Supported Business calling insights. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthExisting-number porting5.0 points availableAsk in the demoShow the documented UK porting process and required information. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthCall recording5.0 points availableAsk in the demoRecord a permitted call and retrieve it with an authorised account. | ✓ Supported Call-recording option. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthCRM-connected calling5.0 points availableAsk in the demoMatch a caller to a CRM record and log the call. | ✓ Supported CRM contact matching and click-to-dial. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthMulti-site administration5.0 points availableAsk in the demoManage a second location with separate users and routing. | ✓ Supported Multi-site and user management. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthAdministrative role controls5.0 points availableAsk in the demoGive a local administrator limited rights and test their access. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthCall continuity or failover5.0 points availableAsk in the demoMake the primary connection unavailable and demonstrate the fallback route. | ✓ Supported Rerouting for connectivity disruption. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthEmergency calling configuration5.0 points availableAsk in the demoInspect emergency-calling location settings for office and remote users. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthLive call supervision5.0 points availableAsk in the demoDemonstrate authorised monitoring, whisper or supervisor intervention. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthMicrosoft Teams voice connection5.0 points availableAsk in the demoShow the documented Teams calling connection and licensing dependency. | ✓ Supported Teams voice connection offered. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthRecording retention controls5.0 points availableAsk in the demoSet a recording retention rule and inspect the deletion or export process. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
AIAI call transcription5.0 points availableAsk in the demoTranscribe a permitted live or recorded call and check its accuracy. | ✓ Supported Real-time transcription with Webex. 5.0 / 5.0 pointsEvidence ↗ |
AIAI caller handling5.0 points availableAsk in the demoHave an AI voice agent handle an enquiry and hand over to a person. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
AIAI call insights or coaching5.0 points availableAsk in the demoInspect an AI-generated call insight and trace it to the conversation. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.