Aircall
UK SOFTWARE PROFILE
Aircall
Business phone platform focused on connected sales and support conversations, with AI voice options.
One product. Different jobs.
Each score uses that category's criteria. Compare products within a category, rather than comparing scores across unrelated tasks.
Pricing & practicalities
Model your total cost ↗Published starting point
Cloud phone systems
Request pricingConfirm proposed plan · Organisation-specific quote · quote billing
VAT basis not stated
No verified numeric UK rate captured; request the full proposed configuration and billing terms.
Check current price ↗Consider before choosing
- Validate UK number coverage, porting and calling bundles in the proposal.
- Voice-agent and AI-assistance packaging can differ from the core phone plan.
Connected workflows
- Salesforce
- HubSpot
- Zoho
- Pipedrive
- Zendesk
- Intercom
- Shopify
- Zapier
- Slack
Confirm the integration's direction, permissions, plan and sync behaviour with the supplier.
BEHIND THE AI CLAIM
AI capabilities
AI features include conversation assistance and voice agents with human handover.
Documented capabilities
- Transcription
- Conversation insights and coaching
- AI voice agents
Plans, limits & questions
- Confirm language, minutes, handover rules and separate AI charges.
Feature-by-feature evidence
Cloud phone systems — 20 scored checks
| Capability & demo question | Aircall50–100/100 documented fit |
|---|---|
Core workflowDocumented UK business calling5.0 points availableAsk in the demoPlace and receive a UK business call using the proposed service. | ✓ Supported UK-market business phone offering. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowDesktop and mobile calling5.0 points availableAsk in the demoMove between desktop and mobile calling with the same business identity. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Core workflowOpening-hours and call routing5.0 points availableAsk in the demoRoute calls differently inside and outside business hours. | ✓ Supported Call routing. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowAuto-attendant menus5.0 points availableAsk in the demoBuild a caller menu and test each branch. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Core workflowCall queues or ring groups5.0 points availableAsk in the demoCall a busy team and inspect queuing or overflow behaviour. | ✓ Supported Call queues. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowBusiness voicemail5.0 points availableAsk in the demoLeave a message and retrieve it as the intended user. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Core workflowCalling analytics5.0 points availableAsk in the demoReport call volumes and missed calls for a team. | ✓ Supported Calling analytics. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthExisting-number porting5.0 points availableAsk in the demoShow the documented UK porting process and required information. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthCall recording5.0 points availableAsk in the demoRecord a permitted call and retrieve it with an authorised account. | ✓ Supported Call recording. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthCRM-connected calling5.0 points availableAsk in the demoMatch a caller to a CRM record and log the call. | ✓ Supported CRM and helpdesk logging. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthMulti-site administration5.0 points availableAsk in the demoManage a second location with separate users and routing. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthAdministrative role controls5.0 points availableAsk in the demoGive a local administrator limited rights and test their access. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthCall continuity or failover5.0 points availableAsk in the demoMake the primary connection unavailable and demonstrate the fallback route. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthEmergency calling configuration5.0 points availableAsk in the demoInspect emergency-calling location settings for office and remote users. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthLive call supervision5.0 points availableAsk in the demoDemonstrate authorised monitoring, whisper or supervisor intervention. | ✓ Supported Call monitoring. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthMicrosoft Teams voice connection5.0 points availableAsk in the demoShow the documented Teams calling connection and licensing dependency. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
Workflow depthRecording retention controls5.0 points availableAsk in the demoSet a recording retention rule and inspect the deletion or export process. | ? Not verified Not verified in the reviewed official material; ask for a demonstration. 0.0–5.0 / 5.0 points |
AIAI call transcription5.0 points availableAsk in the demoTranscribe a permitted live or recorded call and check its accuracy. | ✓ Supported AI transcription. 5.0 / 5.0 pointsEvidence ↗ |
AIAI caller handling5.0 points availableAsk in the demoHave an AI voice agent handle an enquiry and hand over to a person. | ✓ Supported Voice agents with human handover. 5.0 / 5.0 pointsEvidence ↗ |
AIAI call insights or coaching5.0 points availableAsk in the demoInspect an AI-generated call insight and trace it to the conversation. | ✓ Supported Sentiment, topics and coaching. 5.0 / 5.0 pointsEvidence ↗ |
“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.