Zadarma
UK SOFTWARE PROFILE
Zadarma
Zadarma combines cloud telephony, country-specific numbers and programmable call events. HubSpot integration records calls against contacts and tickets. Speech recognition and a separate knowledge-based voice agent extend the workflow. Number verification, usage charges and recording policy need checking for the deployment country.
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One product. Different jobs.
Each score uses that category's criteria. Compare products within a category, rather than comparing scores across unrelated tasks.
Pricing & practicalities
Model your total cost ↗Published starting point
Request pricing
Standard / Office · team plus numbers/usage · usage billing
VAT basis not stated
Regional packages and payment periods vary. Standard has no package fee but numbers/calls and inactive-account PBX conditions apply; obtain a country-specific quote.
Check current price ↗Consider before choosing
- Numbers and outbound usage can cost extra.
- Free-PBX availability has balance top-up conditions.
- Holiday exceptions, emergency locations and granular recording retention need verification.
Connected workflows
- HubSpot
- Microsoft Teams
- Salesforce
- Zoho
- Zendesk
Confirm the integration's direction, permissions, plan and sync behaviour with the supplier.
Plans and feature boundaries
The feature score covers the product across documented plans. This table shows package differences; it does not mean every scored feature is included in the starting price.
| Plan | Published price | Documented inclusions | Limits and conditions |
|---|---|---|---|
| Standard Plan source ↗ | Confirm price usage · Confirm billing unit in source |
| 5 PBX/CRM users; number and calling costs separate. |
| Office Plan source ↗ | Confirm price quote · Confirm billing unit in source |
| 10 users; number/minute allowances vary by region. |
| Corporation Plan source ↗ | Confirm price quote · Confirm billing unit in source |
| 20 users; regional allowance. |
BEHIND THE AI CLAIM
AI capabilities
A knowledge-based voice agent handles enquiries and transfers callers; speech analytics transcribes recorded conversations.
Documented capabilities
- Voice answers
- Human handoff
- Call transcription
Plans, limits & questions
- Voice cost varies by model/language.
- Speech recognition is metered.
- Generative call summaries were not established.
Feature-by-feature evidence
Cloud phone systems — 20 scored checks
| Capability & demo question | Zadarma65–100/100 documented fit |
|---|---|
Core workflowDocumented UK business calling5.0 points availableAsk in the demoPlace and receive a UK business call using the proposed service. | ✓ Supported UK local/mobile numbers and outbound tariffs. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowDesktop and mobile calling5.0 points availableAsk in the demoMove between desktop and mobile calling with the same business identity. | ✓ Supported Desktop and mobile calling. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowOpening-hours and call routing5.0 points availableAsk in the demoRoute calls differently inside and outside business hours. | ✓ Supported Conditional forwarding. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowAuto-attendant menus5.0 points availableAsk in the demoBuild a caller menu and test each branch. | ✓ Supported IVR menus. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowCall queues or ring groups5.0 points availableAsk in the demoCall a busy team and inspect queuing or overflow behaviour. | ✓ Supported Call queues. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowBusiness voicemail5.0 points availableAsk in the demoLeave a message and retrieve it as the intended user. | ✓ Supported Voicemail. 5.0 / 5.0 pointsEvidence ↗ |
Core workflowCalling analytics5.0 points availableAsk in the demoReport call volumes and missed calls for a team. | ✓ Supported Call statistics. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthExisting-number porting5.0 points availableAsk in the demoShow the documented UK porting process and required information. | ? Not verified Not established in the reviewed documentation. 0.0–5.0 / 5.0 pointsEvidence ↗ |
Workflow depthCall recording5.0 points availableAsk in the demoRecord a permitted call and retrieve it with an authorised account. | ? Not verified Call recording; access/retention needs demo. 0.0–5.0 / 5.0 pointsEvidence ↗ |
Workflow depthCRM-connected calling5.0 points availableAsk in the demoMatch a caller to a CRM record and log the call. | ✓ Supported HubSpot contact/ticket call history. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthMulti-site administration5.0 points availableAsk in the demoManage a second location with separate users and routing. | ✓ Supported Distributed branches share a PBX. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthAdministrative role controls5.0 points availableAsk in the demoGive a local administrator limited rights and test their access. | ? Not verified Not established in the reviewed documentation. 0.0–5.0 / 5.0 pointsEvidence ↗ |
Workflow depthCall continuity or failover5.0 points availableAsk in the demoMake the primary connection unavailable and demonstrate the fallback route. | ? Not verified Forwarding documented; failure-trigger behaviour unverified. 0.0–5.0 / 5.0 pointsEvidence ↗ |
Workflow depthEmergency calling configuration5.0 points availableAsk in the demoInspect emergency-calling location settings for office and remote users. | ? Not verified Not established in the reviewed documentation. 0.0–5.0 / 5.0 pointsEvidence ↗ |
Workflow depthLive call supervision5.0 points availableAsk in the demoDemonstrate authorised monitoring, whisper or supervisor intervention. | ✓ Supported Monitoring, barge-in and whisper. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthMicrosoft Teams voice connection5.0 points availableAsk in the demoShow the documented Teams calling connection and licensing dependency. | ? Not verified Teams calling connection; license prerequisites need confirmation. 0.0–5.0 / 5.0 pointsEvidence ↗ |
Workflow depthRecording retention controls5.0 points availableAsk in the demoSet a recording retention rule and inspect the deletion or export process. | ? Not verified Not established in the reviewed documentation. 0.0–5.0 / 5.0 pointsEvidence ↗ |
AIAI call transcription5.0 points availableAsk in the demoTranscribe a permitted live or recorded call and check its accuracy. | ✓ Supported Metered call recognition. 5.0 / 5.0 pointsEvidence ↗ |
AIAI caller handling5.0 points availableAsk in the demoHave an AI voice agent handle an enquiry and hand over to a person. | ✓ Supported Knowledge-based answers and human transfer. 5.0 / 5.0 pointsEvidence ↗ |
AIAI call insights or coaching5.0 points availableAsk in the demoInspect an AI-generated call insight and trace it to the conversation. | ✓ Supported Transcript-based script and silence analysis. 5.0 / 5.0 pointsEvidence ↗ |
“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.