YOUR PRIORITIES. YOUR SHORTLIST.

Make the comparison yours.

Select up to three products in one category. See the evidence, change the priorities and understand every point.

1. Choose a category

2. Choose up to three products

Only products in the same category can be compared.

Product 1Product 2Product 3

3. Set what matters to youCore workflowWorkflow depthAI

Standard weights total 100 points, including 15 for AI. Your choices are normalised back to 100.

AI agent platforms / YOUR COMPARISON

The fit, side by side.

Sorted by your documented score

PolyAI

PolyAI ↗

41–100/100

41% evidence coverage

With AI excluded: 42–100/100

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Organisations integrating conversational service into an existing contact centre.

Official contact information lists a London office. UK number provisioning remains contract-specific.

The first number is earned from documented features. Unverified capabilities create the range. Product scores do not establish the quality, reliability or price of a particular plan.

AI agent platforms: feature evidence and contribution to the score
Capability & demo question	PolyAI41–100/100 documented fit
Core workflowBusiness knowledge grounding7.0 points available Ask in the demo Answer a question using an approved document or help article.	✓ Supported FAQs and sources ground responses. 7.0 / 7.0 pointsEvidence ↗
Core workflowBusiness-system actions7.0 points available Ask in the demo Retrieve or update a permitted record through an integration.	✓ Supported Flows complete connected tasks. 7.0 / 7.0 pointsEvidence ↗
Core workflowMulti-turn task completion7.0 points available Ask in the demo Complete a request that needs clarification over several turns.	✓ Supported Multi-step flows handle customer requests. 7.0 / 7.0 pointsEvidence ↗
Core workflowHuman escalation7.0 points available Ask in the demo Escalate an unsupported request with its conversation context.	✓ Supported Human handoff can preserve context. 7.0 / 7.0 pointsEvidence ↗
Core workflowConversation and action logs7.0 points available Ask in the demo Inspect the agent's messages and the actions it attempted.	? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–7.0 / 7.0 points
Workflow depthKnowledge source management4.0 points available Ask in the demo Add, update and remove a source used by the agent.	? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points
Workflow depthRestricted tool permissions4.0 points available Ask in the demo Limit which systems and actions this agent can use.	? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points
Workflow depthApproval before consequential actions4.0 points available Ask in the demo Require a person to approve an action before it executes.	? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points
Workflow depthFailed-tool handling4.0 points available Ask in the demo Simulate a failed integration and show a useful recovery path.	? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points
Workflow depthCustomer or user authentication4.0 points available Ask in the demo Protect a private-record lookup from an unauthenticated visitor.	? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points
Workflow depthOperational guardrails4.0 points available Ask in the demo Set a restricted topic or action and test it.	? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points
Workflow depthMultiple deployment channels4.0 points available Ask in the demo Use the agent in two supported channels.	✓ Supported Voice and chat are supported. 4.0 / 4.0 pointsEvidence ↗
Workflow depthVersions and environments4.0 points available Ask in the demo Test a change separately before promoting it.	✓ Supported Sandbox and Live separate changes. 4.0 / 4.0 pointsEvidence ↗
Workflow depthRepeatable evaluation cases4.0 points available Ask in the demo Run a saved set of cases after changing the agent.	? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points
Workflow depthTask-outcome analytics4.0 points available Ask in the demo Report successful actions, escalations and failed requests separately.	? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points
Workflow depthConversation-data export5.0 points available Ask in the demo Export relevant logs for independent review.	? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points
Workflow depthUsage and cost visibility5.0 points available Ask in the demo Inspect usage and set or explain the spending limit.	? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points
AIModel choice or configuration5.0 points available Ask in the demo Show how model behaviour or choice is configured for the task.	? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points
AINatural-language agent building5.0 points available Ask in the demo Describe an agent and inspect the generated configuration.	✓ Supported Wren creates an initial agent draft. 5.0 / 5.0 pointsEvidence ↗
AIAI-assisted quality review5.0 points available Ask in the demo Identify weak conversations or score outcomes with configurable criteria.	? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points

“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.

Make the comparison yours.

The fit, side by side.

PolyAI ↗

Inside the feature comparison