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AI agent platforms / YOUR COMPARISON
43% evidence coverage
With AI excluded: 51–100/100
US$19.00
user/month · excl. VAT
Commerce and service teams combining human support with controlled AI handover.
English product and USD plans.
Visit LiveChat / Text ↗Ad · affiliate linkWe may earn a commission if you buy through this link.The first number is earned from documented features. Unverified capabilities create the range. Product scores do not establish the quality, reliability or price of a particular plan.
| Capability & demo question | LiveChat / Text43–100/100 documented fit |
|---|---|
Core workflowBusiness knowledge grounding7.0 points availableAsk in the demoAnswer a question using an approved document or help article. | ✓ Supported Web, file and article sources. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowBusiness-system actions7.0 points availableAsk in the demoRetrieve or update a permitted record through an integration. | ✓ Supported Intent-triggered connected actions. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowMulti-turn task completion7.0 points availableAsk in the demoComplete a request that needs clarification over several turns. | ✓ Supported AI answers from selected sources. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowHuman escalation7.0 points availableAsk in the demoEscalate an unsupported request with its conversation context. | ✓ Supported Human transfer with ticket fallback. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowConversation and action logs7.0 points availableAsk in the demoInspect the agent's messages and the actions it attempted. | ✓ Supported Conversation-linked step traces. 7.0 / 7.0 pointsEvidence ↗ |
Workflow depthKnowledge source management4.0 points availableAsk in the demoAdd, update and remove a source used by the agent. | ✓ Supported Scheduled website rescans. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthRestricted tool permissions4.0 points availableAsk in the demoLimit which systems and actions this agent can use. | ? Not verified Not established by reviewed sources. 0.0–4.0 / 4.0 pointsEvidence ↗ |
Workflow depthApproval before consequential actions4.0 points availableAsk in the demoRequire a person to approve an action before it executes. | ? Not verified Not established by reviewed sources. 0.0–4.0 / 4.0 pointsEvidence ↗ |
Workflow depthFailed-tool handling4.0 points availableAsk in the demoSimulate a failed integration and show a useful recovery path. | ? Not verified Not established by reviewed sources. 0.0–4.0 / 4.0 pointsEvidence ↗ |
Workflow depthCustomer or user authentication4.0 points availableAsk in the demoProtect a private-record lookup from an unauthenticated visitor. | ? Not verified Not established by reviewed sources. 0.0–4.0 / 4.0 pointsEvidence ↗ |
Workflow depthOperational guardrails4.0 points availableAsk in the demoSet a restricted topic or action and test it. | ? Not verified Not established by reviewed sources. 0.0–4.0 / 4.0 pointsEvidence ↗ |
Workflow depthMultiple deployment channels4.0 points availableAsk in the demoUse the agent in two supported channels. | ? Not verified Not established by reviewed sources. 0.0–4.0 / 4.0 pointsEvidence ↗ |
Workflow depthVersions and environments4.0 points availableAsk in the demoTest a change separately before promoting it. | ? Not verified Not established by reviewed sources. 0.0–4.0 / 4.0 pointsEvidence ↗ |
Workflow depthRepeatable evaluation cases4.0 points availableAsk in the demoRun a saved set of cases after changing the agent. | ? Not verified Preview; repeatable evaluation suite unverified. 0.0–4.0 / 4.0 pointsEvidence ↗ |
Workflow depthTask-outcome analytics4.0 points availableAsk in the demoReport successful actions, escalations and failed requests separately. | ✓ Supported Support and AI reports. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthConversation-data export5.0 points availableAsk in the demoExport relevant logs for independent review. | ? Not verified Not established by reviewed sources. 0.0–5.0 / 5.0 pointsEvidence ↗ |
Workflow depthUsage and cost visibility5.0 points availableAsk in the demoInspect usage and set or explain the spending limit. | ? Not verified Not established by reviewed sources. 0.0–5.0 / 5.0 pointsEvidence ↗ |
AIModel choice or configuration5.0 points availableAsk in the demoShow how model behaviour or choice is configured for the task. | ? Not verified Not established by reviewed sources. 0.0–5.0 / 5.0 pointsEvidence ↗ |
AINatural-language agent building5.0 points availableAsk in the demoDescribe an agent and inspect the generated configuration. | ? Not verified Not established by reviewed sources. 0.0–5.0 / 5.0 pointsEvidence ↗ |
AIAI-assisted quality review5.0 points availableAsk in the demoIdentify weak conversations or score outcomes with configurable criteria. | ? Not verified Not established by reviewed sources. 0.0–5.0 / 5.0 pointsEvidence ↗ |
“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.