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AI voice agents / YOUR COMPARISON
54% evidence coverage
With AI excluded: 58–100/100
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conversation duration plus model usage · VAT basis not stated
Teams prioritising conversational voice while retaining control of business integrations.
An official Revolut case describes deployment for UK and European customers; this does not guarantee UK numbers on every account.
The first number is earned from documented features. Unverified capabilities create the range. Product scores do not establish the quality, reliability or price of a particular plan.
| Capability & demo question | ElevenLabs Agents54–100/100 documented fit |
|---|---|
Core workflowInbound telephone calls7.0 points availableAsk in the demoCall the proposed number and speak to the agent. | ✓ Supported Purchased Twilio numbers support inbound agent calls. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowEnglish voice conversations7.0 points availableAsk in the demoComplete an unscripted English exchange using the intended voice. | ✓ Supported The UK deployment uses multilingual live voice support. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowBusiness knowledge answers7.0 points availableAsk in the demoAsk a question whose answer appears in an approved business source. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–7.0 / 7.0 points |
Core workflowLive system actions7.0 points availableAsk in the demoCheck availability or retrieve a record during a call. | ✓ Supported The documented deployment queries and updates connected customer systems. 7.0 / 7.0 pointsEvidence ↗ |
Core workflowHuman call transfer7.0 points availableAsk in the demoAsk for a person and complete the transfer. | ✓ Supported Conference, blind and SIP REFER methods are documented. 7.0 / 7.0 pointsEvidence ↗ |
Workflow depthDocumented UK number route4.0 points availableAsk in the demoShow UK number provision or a supported import/trunking route for the deployment. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthInterruption handling4.0 points availableAsk in the demoInterrupt the agent mid-sentence and change the request. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthKeypad or IVR handling4.0 points availableAsk in the demoUse or navigate a keypad-driven step where the workflow needs it. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthTransfer with context4.0 points availableAsk in the demoPass a summary or relevant call data to the receiving person. | ✓ Supported Native Twilio conference transfers can provide a spoken introduction. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthNo-answer transfer recovery4.0 points availableAsk in the demoMake the destination unavailable and inspect the fallback. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthControlled outbound calling4.0 points availableAsk in the demoInitiate an authorised outbound call and show recipient controls. | ✓ Supported Purchased numbers and verified caller IDs can originate calls. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthRecordings and transcripts4.0 points availableAsk in the demoLocate a call's recording and readable transcript. | ✓ Supported Conversation history includes transcripts and audio controls. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthStructured post-call results4.0 points availableAsk in the demoExtract an agreed field or disposition from the call. | ✓ Supported Conversation analysis extracts configured data. 4.0 / 4.0 pointsEvidence ↗ |
Workflow depthPost-call webhooks4.0 points availableAsk in the demoDeliver the call result to a CRM or workflow. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthSafe testing before deployment4.0 points availableAsk in the demoTest a changed agent separately from live traffic. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–4.0 / 4.0 points |
Workflow depthRecording and data controls5.0 points availableAsk in the demoShow retention or recording controls for the account. | ✓ Supported Retention policies cover conversations and audio. 5.0 / 5.0 pointsEvidence ↗ |
Workflow depthCapacity and cost controls5.0 points availableAsk in the demoExplain concurrency, queued calls and the full per-call cost. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
AIVoice and conversational tuning5.0 points availableAsk in the demoConfigure voice or turn-taking behaviour for the use case. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
AIAI-assisted agent configuration5.0 points availableAsk in the demoDraft or revise the agent from a plain-language instruction. | ? Not verified Exact workflow not verified in the reviewed material; request a demonstration. 0.0–5.0 / 5.0 points |
AIAutomated call-quality analysis5.0 points availableAsk in the demoRun configurable evaluation criteria over completed calls. | ✓ Supported Configurable evaluations analyse conversation outcomes. 5.0 / 5.0 pointsEvidence ↗ |
“Not verified” means the recorded evidence does not settle this specific check. It does not mean the feature is absent. Read the scoring method.